Effective: 9 October 2026. Last updated: 26 October 2026.
helocdesign tools is operated by helocdesign. This policy explains how we handle personal information through helocdesign.net, MEDIA WALL license activation and the paid App Store version of PRESEN TIMER. The timer app, this website and purchases through the App Store have different data practices, described below.
Operator and contact
Operator: helocdesign
Address: 10F, Jimbocho Building
3-11-6 Kanda-Jimbocho, Chiyoda-ku
Tokyo 101-0051
Japan
Email: support@helocdesign.net
For privacy enquiries, use Contact / Support or the email address above. The operator’s legal name is available on request at the same email address; we will respond without delay.
Paid App Store version of PRESEN TIMER
The paid App Store version of PRESEN TIMER does not collect or transmit personal information, usage analytics or crash logs to us or third-party analytics or advertising services. Google Analytics is not included in the paid timer app. We therefore hold no app-collected personal information to retain or delete. Timer settings and saved durations are stored on your device and are not sent to our server. To remove locally saved information, delete the app’s data on your device.
Apple handles information associated with App Store purchases, distribution and platform services under the Apple Privacy Policy. If you visit this website or contact support, the website and enquiry sections below apply to the information handled in those interactions.
MEDIA WALL device activation and local storage
MEDIA WALL communicates with our activation server to verify purchased entitlements, register one Mac, renew device certificates and help prevent unauthorized use. Activation uses the purchase key, product and major-version identifiers, and a device-matching hash. Renewal also sends a registration generation number. The purchase key is sent over HTTPS as an authentication credential. The Mac’s original hardware identifier is not sent directly. The device hash is associated with the purchased entitlement.
The server links the license and device registration and records activation/renewal outcomes for purchase support, misuse prevention and troubleshooting. The app stores the purchase key, signed device certificate, expiry and server time needed for renewal checks in its application data location on the Mac. This enables offline use while the certificate remains valid. Demo checks store a device-matching hash and first-use/last-seen times locally.
The license activation API does not receive playback videos, audio, images, PDFs or project contents. Website purchases, payments, support enquiries and access logs are handled as described in their respective sections below.
Releasing a Mac changes its registration; it does not erase all order or activation records. Activation and device-registration records are retained as needed to provide the license, prevent misuse, investigate problems or meet legal obligations. Orders, access logs and backups follow the retention criteria in their respective sections of this policy. Contact us below to ask about access or deletion.
Enquiries and support
We use information you provide to answer your enquiry, investigate issues and manage correspondence. Contacting us does not subscribe you to marketing emails.
- Name, email address, product, enquiry type and message.
- Order number and technical setup, if you choose to provide them.
- Form entries are stored in our website management system, WordPress / Gravity Forms. IP address storage is disabled in the contact forms. Server access logs are handled separately.
- Notification email logs, including message bodies, are stored in Gravity SMTP with retention set to one month.
Website accounts and purchases
When you create a website account, we use your email address, account details and any other information you provide to manage access and support. For purchases through this website, WooCommerce also stores your name, billing address, purchased products, amounts, taxes, payment status and payment references to manage orders, downloads and customer support.
Website payments are handled through Stripe Managed Payments. Information needed for payment, tax calculation and fraud prevention, such as your name, email, billing address and order details, is shared with Stripe. Full card numbers and security codes are entered into Stripe and are not stored on this shop’s server. See the Stripe Privacy Policy. This section concerns website purchases; App Store purchases are handled by Apple as described above.
Essential cookies and access logs
This website uses cookies or similar storage for functions such as login, account security and maintaining your cart. You can manage cookies in your browser. Blocking necessary cookies may prevent account or checkout functions from working.
The website is hosted on XSERVER. Server logs may include IP addresses, access times, requested URLs, referring pages, browser information and errors. We use these records for security, troubleshooting and reliable website operation. They are retained under the hosting service’s log settings and for as long as needed to investigate an incident or meet a legal obligation.
Planned use of Google Analytics
We plan to use Google Analytics 4 only on this website to understand visits and improve content and navigation. Google Analytics tracking through this website is currently disabled. The paid App Store timer app does not include Google Analytics.
Before starting website analytics, we will provide a choice to accept or refuse analytics, load the analytics tag only after consent, and provide a way to change that choice. We will update this policy with the applicable retention period and settings when analytics starts. Refusing analytics will not prevent you from using the website.
When enabled with your consent, Google Analytics may use cookies and identifiers to collect pages viewed, interactions, referring websites, browser and device information and approximate location. Google processes this information and may do so outside your country of residence. See How Google uses information from sites or apps that use its services and the Google Privacy Policy.
Retention and deletion
- Enquiry records: after an enquiry is resolved, we review the need to retain the records at around one year and delete information that is no longer needed. An unresolved issue, dispute or legal obligation may require longer retention.
- Accounts: we retain account information while the account is in use and for as long as needed to provide the services you request. You can contact us to request deletion.
- Orders and payment references: we retain records for applicable accounting, tax and other legal obligations and for necessary purchase-related support. Records no longer needed for these purposes are deleted or anonymised.
- Email notification logs: retained for one month, as described above. Server logs follow the purpose and retention criteria in the access-log section.
- Deleted information may remain in restricted backups until the normal backup cycle replaces it. Backups are used for recovery and are not used for marketing.
Security and sharing
We limit access to personal information to those who need it for website administration and support, and use reasonable technical and organisational measures to protect it.
We do not sell personal information. We share it only as needed with service providers such as hosting and payment providers, with your consent, or where required or permitted by applicable law. Providers handling information on our behalf are required to use it for the relevant service and protect it appropriately. Stripe and Apple also handle certain information under their own privacy policies. Where information is processed internationally, we apply safeguards required by applicable law.
Your rights and requests
Depending on the law that applies to you, you may request access, correction, deletion, restriction of use, or a portable copy of your information, or object to certain processing. Where processing is based on consent, you may withdraw consent without affecting the lawfulness of processing before withdrawal. You may also complain to the relevant privacy authority.
Send requests to support@helocdesign.net or Contact / Support. Tell us which information your request concerns. We may ask for information reasonably needed to verify your identity. We respond within the period required by applicable law. If a record must be retained or a request cannot be fulfilled, we will explain the reason. Do not send passwords or full payment-card details.
Changes to this policy
We update this policy when our services or data practices change and show the latest revision date on this page. We will give an appropriate notice of material changes and obtain consent again where required.
Download statistics
We count clicks on the MEDIA WALL free download buttons by date (JST) and app version. This aggregate counter does not store IP addresses, email addresses, license keys, device identifiers, user agents or query strings, and does not set a tracking cookie. Repeat clicks are counted separately; the figures do not represent unique visitors or confirmation that a file was saved.